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Chat with Customer Services Staff

Anonymous
Not applicable
every time I go online at O2 a little box pops up telling me Sales Staff are available to talk if i need help. I select CHAT, click on "I am an existing customer" and wait, and wait and wait and wait but no one ever speaks to me. Now I know O2 customer service is notoriously bad but what is with this silly online chat that never happens?

Gerry
Message 1 of 10
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9 REPLIES 9

Anonymous
Not applicable
As a matter of interest, would this be during normal working hours?


It is the same whenever it happens - normal working hours, evenings, weekends etc. If it is "manned" only during "normal working hours" that should be made clear and I am sure it would not be beyond O2's technical know-how to disable it at other times.

Gerry
Message 2 of 10
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perksie
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Worked fine for me today, I was even offered to speak to a live operator straight away, I wonder if something on your pc is blocking it?
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Message 3 of 10
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Anonymous
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Worked fine for me today,......I wonder if something on your pc is blocking it?


Well I have tried disabling various suspects (Norton IS, script blockers etc) but result is always the same.

Never mind - they would probably would not be able to help anyway. They rarely do when I contact them by email or telephone.
Thanks for your replies anyway - much appreciated.

Gerry
Message 4 of 10
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Anonymous
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Worked fine for me today,......I wonder if something on your pc is blocking it?


Well I have tried disabling various suspects (Norton IS, script blockers etc) but result is always the same.

Never mind - they would probably would not be able to help anyway. They rarely do when I contact them by email or telephone.
Thanks for your replies anyway - much appreciated.

Gerry
Message 5 of 10
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Anonymous
Not applicable
Nothing such has been happened with me ever. I am afraid something on your system might be preventing it to get connected.
Message 6 of 10
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browni
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Now I know O2 customer service is notoriously bad


Eh?
#siwy
Message 7 of 10
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Anonymous
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Message 8 of 10
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Anonymous
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Message 8 of 10
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jonsie
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