I think you should look at this guide on Aircraft and Cruise ship travel.
When you are connecting to a Maritime or Aircraft Network, you are connecting to a satellite-based system network.
there are no Mobile masts in the middle or the sea or air, but the networks you connect to is normally an extension of another network. Normally an EU one, so you may see Iceland appear on your bill for example. (but you were never near Iceland.)
Not sure how it happened if your phone was in Airplane mode...but if you wish to query it you need to contact customer services https://www.o2.co.uk/contactus
*The Game Is On*
Could this be an mms data hole again ?
It's connected to the aircraft's network somehow as they all get their signal via a Norwegian signal from the satellite no matter the route they are flying. Somehow the phone has connected even in flight mode. The charges should be refunded but next time I would switch off mobile data completely or just switch the phone off before boarding. If you were checking anything sat waiting for take-off then maybe it's used the plane signal somehow. It's not right whatever has happened so hopefully the investigation will see where, if any data was used.
Hi @nousrname, sorry to hear that you've had unwanted charges on your bill. Please do let us know how it goes with the investigation, in case you get any information that could be of help to others who might be wondering about the same thing. Good information and advice above from our other members around aircraft/cruise charges in general as well, thanks everyone!
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