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Cannot receive non O2 calls

Baz67
Level 1: Joiner
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Since joining O2 a few weeks ago I still cannot receive incoming calls on completion of my number transferring from old provider. Tried online tech support, call support then shop in town who advised they would fix it, 2 weeks later still same problem and no response to complaint raised 16 Dec. Texts work but can take hours to receive, data is fine. Customer Service shocking. 

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Enlli
Level 68: Extraordinaire
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As customers there is little else we can suggest, especially if you have put in a formal complaint which needs to take its course.

Keep on at O2, perhaps use social media so you have a chat record

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIGr

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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La11
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they didnt bother replying to my complaint nov 25 or any type of acknowledgement...

put it in anyway wait 8 weeks then take the complaint external , is what I am doing.

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madasaf1sh
Level 77: Grand Master
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@Baz67 

 

Sounds like an issue with the owner of the number aka your old network as they have to put some forwarding in place for porting to work.. 

So when speaking to o2 ask for it to be escalated to the porting team, as they are the team who need to raise it to the network who owns your number... 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Oxonian
Level 36: Perceptive
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@La11 

 

Have you got the same issue as @Baz67 ? You have indicated that you lodged a complain on 25 November but you have not articulated the reason for it.  

 

Complaints seem to be taking about eight weeks to investigate and to respond to at the moment, so you will probably hear back from O2 in late January.  

 

If you have the same issue as @Baz67, I suggest that you follow the guidance provided by @madasaf1sh

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