cancel
Showing results for 
Search instead for 
Did you mean: 

Cancelling contract

Anonymous
Not applicable
How do I go about cancelling my contract it ends on 9 th April and I would like to give them a months notice thanks
Message 1 of 15
2,988 Views
1 ACCEPTED SOLUTION

Accepted Solutions

jonsie
Level 94: Supreme
  • 86776 Posts
  • 594 Topics
  • 5054 Solutions
Registered:

Easiest way is to call 202 and select the option for leaving O2 or, you can use chat to ask for your PAC but they can't cancel your contract.

A guide here :

Cancelling Your Contract - A Guide - O2 Community

2020-Awards-jonsie5695219-2




O2 Social Media

SM Icons(Twitter |
Instagram | Facebook)




































5695219-2
Message 3 of 15
2,949 Views
14 REPLIES 14

Bambino
Level 77: Grand Master
  • 19522 Posts
  • 953 Topics
  • 2676 Solutions
Registered:

jonsie
Level 94: Supreme
  • 86776 Posts
  • 594 Topics
  • 5054 Solutions
Registered:

Easiest way is to call 202 and select the option for leaving O2 or, you can use chat to ask for your PAC but they can't cancel your contract.

A guide here :

Cancelling Your Contract - A Guide - O2 Community

2020-Awards-jonsie5695219-2




O2 Social Media

SM Icons(Twitter |
Instagram | Facebook)




































5695219-2
Message 3 of 15
2,950 Views

Cleoriff
Level 94: Supreme
  • 110538 Posts
  • 799 Topics
  • 6342 Solutions
Registered:

@Anonymous  You have 2 threads running asking the same question?

 

http://community.o2.co.uk/t5/Discussions-Feedback/02-email/m-p/857769#M61606

*The Game Is On*

Girl in a jacket
Message 4 of 15
2,944 Views

Anonymous
Not applicable
It is not possible to cancel your contract via email.

As stated above the easiest way is to call 202 and speak to retentions to cancel your contract. Waiting times have reduced but be prepared for a wait on the phone.
Message 5 of 15
2,808 Views

Anonymous
Not applicable
Hi
I thought they need it in writing when cancelling contract
Message 6 of 15
2,805 Views

Cleoriff
  • 110538 Posts
  • 799 Topics
  • 6342 Solutions
Registered:

@Anonymous wrote:
Hi
I thought they need it in writing when cancelling contract

Not usually...but follow the advice in this link...

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

*The Game Is On*

Girl in a jacket
Message 7 of 15
2,775 Views

Anonymous
Not applicable

After contacting o2 to cancel my contract 60 days before it expires i was told that i could not cancel unless i gave exactly 30 days notice from the end date of my contract, not 31 not 29 but exactly 30 days how can anyone give exactly 30 days notice from the date they took the contract out, this is totaly unreasonable and i have now sent a letter to offcom highliting this situation.

o2 are a terible company to deal with my partener had the same problem in the end she cancelled th direct debit and then o2 blacklisted her on her credit file, what a terible company.

certainly will be warning and advising everyone else i know not to deal with them.

Message 8 of 15
1,873 Views

MI5
Level 94: Supreme
  • 126765 Posts
  • 613 Topics
  • 21740 Solutions
Registered:
The official complaints process is detailed here http://www.o2.co.uk/how-to-complain
OFCOM won't be interested in individual complaints at all and if your complaint with O2 ends in deadlock you need to go to the Ombudsman.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 15
1,869 Views

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

@Anonymous wrote:

After contacting o2 to cancel my contract 60 days before it expires i was told that i could not cancel unless i gave exactly 30 days notice from the end date of my contract, not 31 not 29 but exactly 30 days how can anyone give exactly 30 days notice from the date they took the contract out, this is totaly unreasonable and i have now sent a letter to offcom highliting this situation.

o2 are a terible company to deal with my partener had the same problem in the end she cancelled th direct debit and then o2 blacklisted her on her credit file, what a terible company.

certainly will be warning and advising everyone else i know not to deal with them.


It doesn't have to be 30 days exactly, but they are entitled charge you for 30 days from the day you give notice.

Cancelling the direct debit unilaterally will cause a default against your account, which is what any other company would do.

 

As MI5 says Ofcom cannot take a complaint from an individual and you must use the O2 complaint procedure.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 10 of 15
1,860 Views