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Beware : O2 do not refund

JimDickson007
Level 1: Joiner
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I was forced to cancel a monthly contract (basic O2 incompetence / customer services telling virgin-style lies).

O2 threatened baliffs for non-payment (of a debt that I did not owe)

O2 deliberately make it difficult to get in touch with them.

Eventually O2 conceded and cleared the balance.

So far so good.

 

However to prevent a visit from baliffs (which O2 were threatening), I overpaid the amount (16 GBP).
O2 refuse to refund.
 
Their complaints department refuse to respond.
 
The amount is insignificant - but they harass and bully, using their size to intimidate "customers" - who in reality owe them nothing.
 

I have complained to Financial Ombudsman.

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pgn
Level 73: Relic 
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The way O2's Complaint system works explained here, @JimDickson007 

https://www.o2.co.uk/how-to-complain

Good luck!

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