Another fraud and no contact from the fraud team now impacting credit rating

[EMU]

I know I'm not the first but I was scammed in August 23. Following a call from what I thought was O2 calling back about a contract change an iPhone 14 was sent out which I returned via Royal Mail to an O2 address which I later found out wasn't O2. I reported it cancelled everything and was assured the fraud team would be in touch, they haven't. I have contacted O2 customer service 8 times and 8 weeks later I'm still waiting for the fraud team to contact me. Today I received a Default notice. As others have posted this is really stressful, causing sleepless nights. Can anyone give me advise how to resolve this?

[Enlli]

Regretfully, as customers, there is nothing we can do.

The fraud team work extremely slow on these things  I personally think they are overwhelmed.

Put in a complaint and then contact Resolver

Details of both are on this page

https://www.o2.co.uk/how-to-complain