Re: Annoyed!!

HHoulden93 · ‎14-09-2023

Ive been raising a fault since the end of July.
On the 28th August, my complaint was escalated to CRT. I was told I’d hear within 5 days, I didn’t. I contacted again, was told to wait a couple of extra days as they were busy.

I did.
I also sent an email direct to the complaint email they gave me, and I still haven’t had any response from them!!!

Do I email again so I’ve got a paper trail still? Call? I’m so fed up now!

MI5 · ‎14-09-2023

@HHoulden93

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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HHoulden93 · ‎14-09-2023

I know it isn’t, I was wanting to see what anyone else would do in my situation