None of us on here we would know why this happened to you.
They will be back on tomorrow.
If they can't help then you could make a complaint https://www.o2.co.uk/how-to-complain
*The Game Is On*
Hi @Amin, sorry to hear that you'be been having trouble with this. 😞 Happy to check for you on our end to see what information we can find - I'm going to drop you a PM here on the forum shortly to get a few additional details.
Cheers for the tag @Cleoriff!
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