Been due an upgrade for about 3 years but never did as I wasn't interested in anything over iPhone 4 till now
The HTC one appears and I want it but out if the blue, I receive a call that due to my "loyaly", o2 wants to give me a deal.....so the deal on the table with the one and the advisor then notes that the one is pre order but the minute it comes in stock he will call.
So, yesterday.....stock arrives, no call.
Today, no call. So I called and get the same adviser.
After some fairly obvious bluffing, he tells me no stock and again, he will call me.
Curiously, I contact new sales to see the score and was offered an HTC one in the post today on a new contract. They didn't know I was with them already.
I went back to the upgrade team adviser and told him this......his reply? "Well why don't you go and do that then"
Perplexed, I ask..."so to get this phone now, I should cancel my current o2 contract and take out a new o2 contract?"
His reply "yes, can I he'll you with anything else?"
What an utterly pathetic show of respect for loyalty.
PAC code duly received. Goodbye o2.
Andy
