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Abysmal customer service

Walter1982_
Level 1: Joiner
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24hour period of cut off, due to number swap on tariff. 2 hours of my life wasted on the phone to customer service, 6 operators later, still no avail! A 30 minute drive to an O2 store, an additional 45 minute wait while they contacted customer service in store, and still no luck! Now I’m into my 35 hour of having no phone, and my grandmother is gravely ill in hospital and looking at an amputation on her leg… 10+ years with O2! Absolute misery! I’m gone as soon as a I clear my outstanding device balance.. absolute cretins.

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MI5
Level 94: Supreme
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Maybe @O2Emma can help in the morning?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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TallTrees
Level 43: Bright Spark
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Hi @Walter1982_ 

First welcome to the o2 Community forum. 

So sorry to hear your horrible experience at a difficult time for you.

Do hope that @O2Emma can help you at least get your phone up and running quickly.

Best wishes 



HAPPINESS IS BEE SHAPED

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O2Emma
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Morning @MI5 @TallTrees I will pick this up thanks.

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O2Emma
O2 Support
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Morning @Walter1982_ Sorry about the experience you have had I will need to send you a private message so I can look into it further for you.

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