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67 minutes waiting for insurance claim

viridis
Level 56: Guvnor
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Good job really the phone was broken and not lost, oh and as it went through to an agent... It cut off.

Typical

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madasaf1sh
Level 76: Forum Legend
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@viridis 

 

Talking to a couple of call centre providers  and agents, this is going to get worse as they can't recruit, as nobody wants to work for around minimum wage and get abused 99% of the time by members of the public... So o2 wont be immune from this lack of workforce... 

Telefonica already had a complete BOT IVR for Customer services ready to go, so this might be on the way....

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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MI5
Level 94: Supreme
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You need to call at 8.0am mate 🤣

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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pgn
Level 74: Whizz kid
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They are canny enough, the old double-tap to pick up the call, which uncannily cuts it off... 😲😁

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