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67 minutes waiting for insurance claim

viridis
Level 56: Guvnor
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Good job really the phone was broken and not lost, oh and as it went through to an agent... It cut off.

Typical

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madasaf1sh
Level 56: Guvnor
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@viridis 

 

Talking to a couple of call centre providers  and agents, this is going to get worse as they can't recruit, as nobody wants to work for around minimum wage and get abused 99% of the time by members of the public... So o2 wont be immune from this lack of workforce... 

Telefonica already had a complete BOT IVR for Customer services ready to go, so this might be on the way....

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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You need to call at 8.0am mate 🤣

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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pgn
Level 55: Good Authority
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They are canny enough, the old double-tap to pick up the call, which uncannily cuts it off... 😲😁

WhatIWonNotCS

Who ya gonna call? O2 Social Media (Twitter | Facebook | Instagram)


 


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