@PJam
You probably have a spend cap or premium rate bar on the account.
Call O2 to remove it Guide: Coronavirus Community Help and Support
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion.
This is not Customer Service so we are unable to help with account specific issues.Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)