4G and WiFi calling

[Jaybeeetoo]

Yesterday I was migrated from Virgin Mobile to O2.

This morning I got a notification that O2 had disabled 4G calling.  I checked WiFi calling and found that it had also been disabled.  It wouldn’t let me enable it.

After a chat with O2 support, I was told these services would be enabled within 24 hours.

I’ve just checked my account and it says:

Your request to activate Wifi and 4G Calling is pending.

Your request to deactivate Wifi and 4G Calling is pending.

🤦‍

Goodness knows what will happen.

[Cleoriff]

@Jaybeeetoo 

With Wifi calling you have to contact O2 to activate it on your account first. You can then turn it on via My O2. There may be a delay due to the BH.

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here

Give O2 a call on 202 or 0344 809 0202 (Contract)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). 

[Jaybeeetoo]

Thank you for replying.  

As I stated in my original post, I had contacted O2.  The status is very confusing saying it’s going to be enabled and disabled.

[Enlli]

Welcome to the world of O2

[Jaybeeetoo]

Sunday, contacted O2 - it will be working within 24 hours.

Monday, contacted O2 - it will be working within 24 hours.

Tuesday, still not working.

Can I go back to Virgin Mobile please?

[Enlli]

No going back. Virgin mobile is closing completely.

[Jaybeeetoo]

Finally, after 3 attempts with O2 support, it is finally working.  Hallelujah!

I don’t understand why O2 don’t automatically enable WiFi calling when you join. It would dramatically reduce the number of contacts O2 support get and it would improve customer satisfaction.