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2 and a half hours on hold

Dianne1
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Why is it so hard to speak to some one I was in a queue yesterday for 2 an half hours today same an still not answered I even managed to cook a meal on both days ridiculous if you ask me 

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jonsie
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Enlli
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It was always bad but seems to have got worse of late judging by posts here

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Shx
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I’ve been on the phone since 8am and haven’t gotten through not one person all day this is ridiculous, I’m fed up and tired I just want to speak to someone in the payment management team 

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MI5
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@Shx You can get in touch with Payment Management team on 0800 902 0217
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Shx
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That’s who I’ve been on hold too since 8am this morning. I’m still currently on hold to them now. 

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MI5
Level 94: Supreme
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@Shx 

Time to hang up and call again (HUCA) as it's probably dropped your call a long time ago.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Message 7 of 8
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Oxonian
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@Dianne1 

@Shx 

 

I suggest that you contact O2 via social media, which will potentially save you a lot of hanging on the 'phone. The social media team are well thought of, although you might need to remind them once or twice.

 

The contact details are in :-

 

Guide: How to find help & contact O2 

Message 8 of 8
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