02

[Anonymous]

Totally dissapointed with 02.

• Contract expired in december but 02 has placed me on a rolling contract and  continued to deduct money with out consultation
• Its easy to find information on new devices a nd additional service but dificult to find out why im being charged and how to cancel
• dispite selecting the correct option on the auto attendantant i spoke to 4 different people who kept placing me on hold  it took 30 minute to simply canecell the contract i didnt ask for
• No customer complaints  option
• discrasfull servcice ill never use o2 again

[perksie]

Contracts don't expire they move to 30 day periods, if they did thousands of people would be complaining of being disconnected.

Ring them on 202 to cancel it or ask for a PAC if you want to move the number elsewhere.

Using the PAC will cancel the contract.

The page to use for compaints is here, but I doubt you have any justification: http://www.o2.co.uk/how-to-complain

[Bambino]

So you've only noticed now, six months later that you're still being charged? 

You can see how to cancel here:

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

You can make a complaint using this link:

http://www.o2.co.uk/how-to-complain

All of this was right in front of you.

[Anonymous]

Your complaint will bear no fruit as O2 have done the right thing as your minimum term has passed so the contract carries on a rolling 30 days until you decide to cancel so you have no grounds to complain as its in the terms & conditions that you signed up to when taking out the contract

[jonsie]

Read and understand....your error I'm afraid.