02 switch up problems

[J_Gibson]

I currently have the fold 4 with switch up on the contract. I have been into 2 stores to carry out the pre-order for the s24 ultra but neither have been able to complete it. They go all the way through the process and it come up with something like error and unable to complete at the end. 

Has anyone encountered this before or have a solution for it? 

Thank you in advance 

[Oxonian]

@J_Gibson 

If you search this forum, you will find multiple posts about a whole variety of switch-up issues. 

This might help :-

Guide: Introducing O2 Switch Up. Swap phones whenever you want! 

If you cannot make progress, you'll need to contact Customer Services to see if they can help :-

Guide: How to find help & contact O2 

[madasaf1sh]

They usually just do a pre-order and dont go through the contract switch until after the phone arrives, so not sure why they are not taking the deposit and then waiting till Friday to do the rest @J_Gibson  that is how my pre-orders have worked in the past...