on 20-04-2015 12:09
on 20-04-2015 12:09
No customer loyality for long standing customers. I have seen a deal out there which clearly shows 02 has the deal open to the public. I went on 02 chat and wanted to upgrade and was informed I am not open to that deal or I had the wrong information. Can you see the deal unlimted min, unlimted texts and 3000mb data for £36 per month. No upfront fee. I am due a upgrade not far from now. I have given them 1 last chance to save me as a customer.
on 20-04-2015 12:14
on 20-04-2015 12:14
That's quite normal, you can often get a better deal away from the main supplier due to subsidies.
on 20-04-2015 12:22
on 20-04-2015 12:22
Been an 02 customer for many years, applaing coverage over past year, no coverage for 4 days now, no apologies, just excuses, unacceptable level of customer care. Live in Buxted area nd community website posting many complaints
on 20-04-2015 12:22
unfortunately this is all too common.
ring customer services and get put through to the retentions team and you might be able to haggle a deal close to that.
on 20-04-2015 12:25
I feel the same as yourself with o2.I have been with O2/BT for 20 years. I am sim only with a monthly data plan.I went into their shop in Edinburgh to buy a new phone (cash) £569.I was told that would be £579, I said eh? they said the phone comes with a prepay sim.I said I didnt want it. After an argument I left.I didnt buy a phone. My contract ends in the summer. I am off!!! Zip! Gone!
on 20-04-2015 12:28
on 20-04-2015 12:28
I would totally avoid Live Chat. Often seen to be useless with this sort of thing sadly. Contact Customer Services directly http://www.o2.co.uk/contactus
Veritas Numquam Perit
on 20-04-2015 12:37
on 20-04-2015 12:37
20-04-2015 13:20 - edited 20-04-2015 13:21
20-04-2015 13:20 - edited 20-04-2015 13:21
@Anonymous wrote:Been an 02 customer for many years, applaing coverage over past year, no coverage for 4 days now, no apologies, just excuses, unacceptable level of customer care. Live in Buxted area nd community website posting many complaints
@Anonymous your local mast is down, no doubt they'll have it working again soon.
Live results for Buxted, East Sussex, England
Sorry a phone mast close to you isn't working
This means you might experience problems making calls, using the internet, or sending/receiving emails.
Updated 13:00 (refreshed hourly). Recent faults might not show yet.
on 20-04-2015 15:52