I have been with 02 for many years now. I had always had issues before my current contract and phone but blamed my old phone for these issues. I started a 3 year contract over two years ago and have been less than impressed (whats also dispointing is the fact this seems to be the only way to complain to 02).
I find it shocking that I have been paying so much a month for no or slow internet. Usually I got by on WIFI or used my work phone (vodaphone) on a hotspot but I am quite frankly tired of it since I am PAYING for this service. Last year I even had to pay for extra data as the data gets eaten up so fast for doing literally nothing. Recently I have moved house and the wifi is not yet up and running properly so I am dependant on 4G which has finally brought me to complain as it is just that bad.
In September my 3 year contract finally comes to an end and I will be able to switch to vodaphone or EE who actually provide a great internet network. I have tried different phones and turning on and off the airplane mode ect, but still shockingly bad. I think it is only fair that I actually have a decent service in my last year with O2 and am actually compensated for recieving this shocking service I pay so much for every month. And yes- I have checked the signal in my area (Stafford, England), and apparently the signal is good indoors and out; and no- its not the building I am in as it has always been poor meanwhile my work's vodaphone signal works just fine!
