How-to Guides
Find helpful guides written by the community.
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How to Lengthen Ringtime on any O2 Mobile
How to Lengthen Ringtime on any O2 Mobile. This is for all Pay Monthly and Pay and Go mobiles. The following method will work on any O2 mobile and means you can control the time interval before a call goes to Voicemail. Important :: If you have wifi ...
Apple Watch FAQs & Activation Guide
Hello, everybody Another hot topic I've spotted on the Community is members questioning error codes being received when trying to set up their new Apple Watch In response to this, I've created a guide, which breaks down what steps need to be taken to...
Text Message Tips (not sent or received)
A couple of tips if you have problems either sending or receiving text messages especially after any network issues, either with a local mast or whether a widespread network outage. To send a text message from your mobile, you must have the correct m...
Guide: Adding and removing O2 Extras
We get many queries about adding O2 Extras on the Community Here is a step-by-step guide on adding and removing Extras Adding an Extra When you upgrade or take out a new contract on O2 there is usually a choice of an Extra included with the new contr...
All you need to know about O2 Voicemail 901.
The most common issue we come across is customers trying to turn off voicemail and can't. If you want to know more about voicemail 901, read on..... Visual Voicemail Visual voice mail (VVM) is a voicemail with a visual interface presenting a visual l...
Guide - How do I find my own mobile number?
Hi there! This is one of our most-viewed guides! If you landed here in search of info on what your mobile number is, would you mind letting us know some details on why you're searching for this, in our feedback topic here? We'd like to gather some in...
Unlocking an O2 phone to use a different SIM card.
Please note: all new O2 devices are sold unlocked, so you just need to test a different SIM in the phone before you request unlocking. If it is indeed locked, then you can follow the rest of this guide. Note also that since June 2018 it is completely...
Guide - Gift With Purchase
Hey, everybody After a couple of months as Community Manager, I've noticed one of the biggest trends we see from members, are questions on how to redeem their Gift With Purchase after a recent order. In order to try and resolve these queries directly...
How can I sort out my network issues?
Things to check before contacting O2: If you haven’t already, check the Network Status Checker (http://status.o2.co.uk) for the exact postcode. If a fault shows on the live status page, O2 will already be working to fix it, and you’ll be able to regi...
Spend Caps on O2
Any contracts taken after 1st October 2018 can have a spend cap applied. If your contract was taken prior to that point, you must wait until you upgrade, change or renew your contract. O2 have some excellent help here so I won't repeat it, but some p...
