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Sim swap gone bad

Irvine
Level 1: Joiner
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on ‎20-06-2024 19:36

on ‎20-06-2024 19:36

After starting a new upgrade contract and receiving new SIM cards I performed a sim swap on both the phones attached to the account. They both seemed to go smoothly until no one could get in contact with me either by calling or text message. When they try to contact me a message says the number is not recognised. I’ve had the same number for years. I am able to call people and they get my number come up. They just can’t call me back

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MI5
Level 94: Supreme
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on ‎20-06-2024 20:08

on ‎20-06-2024 20:08

@Irvine 

You'll need to call O2 on 8002

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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