on 11-04-2024 23:37
20/03/2024 | 00:00:00 | idata.o2.co.uk | 2.37 GB | £72.79 | UK Data Usage | GPRS Calls | Data Event |
21/03/2024 | 00:00:00 | idata.o2.co.uk | 2.34 GB | £72.02 | UK Data Usage | GPRS Calls | Data Event |
16/03/2024 | 00:00:00 | idata.o2.co.uk | 2.14 GB | £65.74 | UK Data Usage | GPRS Calls | Data Event |
17/03/2024 | 00:00:00 | idata.o2.co.uk | 1.63 GB | £50.17 | UK Data Usage | GPRS Calls | Data Event |
24/03/2024 | 00:00:00 | idata.o2.co.uk | 2.27 GB | £41.74 | UK Data Usage | GPRS Calls | Data Event |
19/03/2024 | 00:00:00 | idata.o2.co.uk | 1.35 GB | £41.34 | UK Data Usage | GPRS Calls | Data Event |
13/03/2024 | 00:00:00 | idata.o2.co.uk | 1.21 GB | £37.30 | UK Data Usage | GPRS Calls | Data Event |
15/03/2024 | 00:00:00 | idata.o2.co.uk | 2.55 GB | £78.26 | UK Data Usage | GPRS Calls | Data Event |
I greatly appreciate any assistance you can provide to help us understand what's happened and resolve these unexpected charges.
on 12-04-2024 01:08
I can clear up one point as billing charges are updated at midnight which explains the timing
The dates I can't explain but you say you have never exceeded your data allowance
It looks like the charges are for internet use rather than calls because of the amount of data used each time
Possibly streaming movies or large downloads?
It's best you speak to your business manager on 8002 for a full explanation to be honest
on 12-04-2024 08:05
Normally, those charges refer to additional data usage if you have gone over your inclusive allowance.
The day's usage is added together and charged around midnight