GPRS calls massive charge

[Kam020986]

We have an O2 business account with two contracts, each offering a 20GB data allowance.

Today, upon reviewing our bill we were shocked to discover recurring charges for GPRS calls amounting to a total of £829.00.

It's particularly surprising because my partner primarily uses our home wifi network, additionally, it's odd that these charges frequently occur around midnight (00:00:00).

Our data allowance resets on the 11th of each month. Despite this we noticed charges for GPRS calls starting from March 12th which is the first day of the new data allowance period.

We have never encountered issues like this before and have never exceeded our data allowance.

Please see examples of charges below.

20/03/2024	00:00:00	idata.o2.co.uk	2.37 GB	£72.79	UK Data Usage	GPRS Calls	Data Event
21/03/2024	00:00:00	idata.o2.co.uk	2.34 GB	£72.02	UK Data Usage	GPRS Calls	Data Event
16/03/2024	00:00:00	idata.o2.co.uk	2.14 GB	£65.74	UK Data Usage	GPRS Calls	Data Event
17/03/2024	00:00:00	idata.o2.co.uk	1.63 GB	£50.17	UK Data Usage	GPRS Calls	Data Event
24/03/2024	00:00:00	idata.o2.co.uk	2.27 GB	£41.74	UK Data Usage	GPRS Calls	Data Event
19/03/2024	00:00:00	idata.o2.co.uk	1.35 GB	£41.34	UK Data Usage	GPRS Calls	Data Event
13/03/2024	00:00:00	idata.o2.co.uk	1.21 GB	£37.30	UK Data Usage	GPRS Calls	Data Event
15/03/2024	00:00:00	idata.o2.co.uk	2.55 GB	£78.26	UK Data Usage	GPRS Calls	Data Event

I greatly appreciate any assistance you can provide to help us understand what's happened and resolve these unexpected charges.

[jonsie]

I can clear up one point as billing charges are updated at midnight which explains the timing

The dates I can't explain but you say you have never exceeded your data allowance

It looks like the charges are for internet use rather than calls because of the amount of data used each time

Possibly streaming movies or large downloads?

It's best you speak to your business manager on 8002 for a full explanation to be honest

[Enlli]

Normally, those charges refer to additional data usage if you have gone over your inclusive allowance. 

The day's usage is added together and charged around midnight

[ILHALL]

Hello, Did you ever manage to get to the bottom of your issue ? We have experienced the exact same issue and we are after any information that could help, Thank you, 

[Oxonian]

@ILHALL 

if you addressing that query to @Kam020986, you need to tag him thus. 👍 

[Kam020986]

Hi @ILHALL Unfortunately, we haven't resolved the issue yet, and it doesn't appear that O2 can assist us with it.
I will keep you updated if we find a solution or receive any useful info.

[Oxonian]

Thank you for the update @Kam020986 ! 👍

[ILHALL]

@Kam020986 Thank you for your reply, and @Oxonian thanks for your help I am new to this. 
We are still experiencing this issue also and will equally let you know if and how this is resolved.  

Thank you

[Oxonian]

You are welcome @ILHALL and if you need further help, please ask ! 👍