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wont send me text to upgrade

rebecca23
Level 1: Joiner
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on ‎08-12-2022 14:43

on ‎08-12-2022 14:43

Hi, I’ve been trying the past two days to upgrade my iPad and they say to wait for a code to verify it’s me but it never comes. I’ve waited hours and nothing. Even when I click get a new code, it still doesn’t come. 

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Enlli
Level 66: Unequalled
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on ‎08-12-2022 14:47

on ‎08-12-2022 14:47

Best you contact Sales 

you can call them on 0800 081 0255

 

Alternatively Message them on social media

Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

 

 

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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on ‎08-12-2022 15:26

on ‎08-12-2022 15:26

@rebecca23 

iPads cannot receive text messages, so you need to put the sim in a phone to receive the code.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
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Breanna
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on ‎09-12-2022 08:54

on ‎09-12-2022 08:54

Hi @rebecca23 were you able to get your iPad updated?

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rebecca23
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on ‎09-12-2022 15:08

on ‎09-12-2022 15:08

No, not yet. 

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rebecca23
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on ‎10-12-2022 06:13

on ‎10-12-2022 06:13

I have now thanks.

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Breanna
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on ‎15-12-2022 10:21

on ‎15-12-2022 10:21

Great new @rebecca23 slight_smile 

 

How did you manage to get it updated?

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