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wifi - problem with phone or with my broadband provider?

Anonymous
Not applicable

HI can anyone help?

I have an iphone 6plus and more often than not it won't connect to my home wifi. this means I am often on 4g and consequently have used my data for this month despite never watching anything on my phone so not sure how I've used it all.. but anyway..

I have tried everything - resetting constantly, turning off all other devices in the house. It happened with my last phone too. Should I contact my broadband provider or is it my contract/fact i'm out of data/ or any suggestions!? Its driving me mad I can't get to my emails etc at home via my phone as it won't update.

many thanks in advance

S

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MI5
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Wifi is nothing to do with your account.
If your phone will connect ok to other WiFi networks you must suspect your home router.
Some old routers don't work very well with the newest phones and we had a recent thread where an older netgear router was causing the same problems.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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Wifi is nothing to do with your account.
If your phone will connect ok to other WiFi networks you must suspect your home router.
Some old routers don't work very well with the newest phones and we had a recent thread where an older netgear router was causing the same problems.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Anonymous
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thanks so much for replying - I was thinking it must be the router. I will contact sky.

huge thanks again

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Cleoriff
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Hi @Anonymous does any other phone or device work with your broadband? If others have problems then it's your broadband connection. It's a process of elimination really. Also does your phone work on any other WiFi connection outside of your house?

*The Game Is On*

Girl in a jacket
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MI5
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@Anonymous wrote:

thanks so much for replying - I was thinking it must be the router. I will contact sky.

huge thanks again


Let us know what they say please. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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Hi - yes all the other devices work fine. Am I going to the back of the queue maybe and theres no wifi left for me.  Think it connects to wifi out of the house ok.

 

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MI5
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Just a compatability issue.
Sky tech team will help you change some settings first but if that fails you'll need a router with newer firmware.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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apparently i have the most up to date router...

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Cleoriff
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What else did the Sky team say? Did they go through the settings with you?

*The Game Is On*

Girl in a jacket
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MI5
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They need to do more than just say that I'm afraid.
You need to get referred to tech support to go through your settings.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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