iPhone 11 Pro 256gb on unlimited data iPad Pro 12.9” 2020 256gb refresh o2 family discount Apple Watch series 4 My first mobile was in 1995 a CM-R111 from sony on Cellnet. Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
If you used live chat I would not expect it to have been done correctly. Try calling CS from a landline.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.