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unlocking iphone

jayleep
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Hi, i've submitted a request to unlock my iphone 7 via the MyO2 app but heard nothing back, no email or text, does anyone know how long this is due to take?

 

Thanks in advance

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Anonymous
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@jayleep Have you tried putting in a non O2 sim in the phone? I will mention one of our community admin to see if they can help @EmilieT

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jayleep
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i haven't as i dont have a non O2 sim, is this the only real way of checking?

 

Thanks

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MI5
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Where did the phone come from and how long have you had it?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jayleep
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IT came directly from O2 and has been on contract in my name for about 20 months, i'm just upgrading and want to unlock what will be the old phone.

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MI5
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You'll need to wait for the email confirmation then which is taking around 2 weeks at the moment.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jayleep
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ok thanks, looks like i'll just have to wait then.

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jonsie
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Any network will post you a free SIM to try. Just go online, you don't need to to up to see if your phone will accept one. If you get a text saying it's unlocked and to connect to iTunes, ignore the bit about iTunes as it's not necessary.

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