My son gave me his old iphone4 at christmas, the contract on it with O2 ended in 2012, his wife has been using it on Giffgaff and I need to get it unlocked to use on my 3 account, I requestd an unlock on the 28th December and was promised it would be done within 72 hours, I have been on live chat for over 5 hours during the last 5 days, being passed from one department to another and being asked the same questions over and over again. could someone please tell me how to get the phone unlocked, I have sent a complaint by email to O2 but it will take 7 days for them to respond, any help from this forum would be appreciated, as my old sim will deactivate shortly and my new microsim will not fit in my old phone. thanks
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Did you not mentioned that the phone was an O2 contract before? If that is the case your son needs to do the request under is mobile number/account. There will be no charge and no 12 months rule. Have you tried to use the other network sim to make sure the phone is not unlocked already? Also have you checked the email address that you provided to make the unlatching code request?
Hope this helps