tariff changing

[Anonymous]

im trying to change my tariff to the BIG10, but ive only got a text through saying itll be changed 25th jan which is today ive waited 2 hours but still nothing when i call to see what tariff or bolt ons i have? im a new user and my phones locked to o2. ive called 2202 and the voice mail says there are updating and this may cause delays on bolt ons and tariffs i just want to know if this always happens or will i have it by tomorrow?

[MI5 · Accepted solution]

Everything usually updates at midnight.
You can check tariff and allowances here http://www.o2.co.uk/myo2

[Cleoriff]

Yes check my O2 again tomorrow. It should hopefully be showing then...

[MI5]

If it's not, call cs on 4445 to check why.

[jonsie]

Tariff changes should happen automatically on the system. If it hasn't changed this morning I would call them, around 8-8.30am is the best time. Even live chat should be able to handle a simple tariff change.