cancel
Showing results for 
Search instead for 
Did you mean: 

tariff changing

Anonymous
Not applicable

im trying to change my tariff to the BIG10, but ive only got a text through saying itll be changed 25th jan which is today ive waited 2 hours but still nothing when i call to see what tariff or bolt ons i have? im a new user and my phones locked to o2. ive called 2202 and the voice mail says there are updating and this may cause delays on bolt ons and tariffs i just want to know if this always happens or will i have it by tomorrow?

Message 1 of 5
3,327 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 153480 Posts
  • 653 Topics
  • 29306 Solutions
Registered:
Everything usually updates at midnight.
You can check tariff and allowances here http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 5
3,324 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 153480 Posts
  • 653 Topics
  • 29306 Solutions
Registered:
Everything usually updates at midnight.
You can check tariff and allowances here http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
3,325 Views

Cleoriff
Level 94: Supreme
  • 131419 Posts
  • 838 Topics
  • 7618 Solutions
Registered:

Yes check my O2 again tomorrow. It should hopefully be showing then...

Veritas Numquam Perit

Girl in a jacket
Message 3 of 5
3,320 Views

MI5
Level 94: Supreme
  • 153480 Posts
  • 653 Topics
  • 29306 Solutions
Registered:
If it's not, call cs on 4445 to check why.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 5
3,316 Views

jonsie
Level 94: Supreme
  • 97503 Posts
  • 615 Topics
  • 7227 Solutions
Registered:

Tariff changes should happen automatically on the system. If it hasn't changed this morning I would call them, around 8-8.30am is the best time. Even live chat should be able to handle a simple tariff change.

Message 5 of 5
3,246 Views