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sim swap

val5
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i have upgraded to a new phone and need to activate my new sim but it wont let me do the sim swap and i cant receive a text to do it online. What can i do

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MI5
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@val5 

Text from your old sim Guide: Sim Swap: a mini guide 2017 update 

You can also use your old sim in your new phone in the meantime.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127584 Posts
  • 614 Topics
  • 22201 Solutions
Registered:

@val5 

Text from your old sim Guide: Sim Swap: a mini guide 2017 update 

You can also use your old sim in your new phone in the meantime.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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val5
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thanks for the advice, phone is now working

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