signal in cyprus

[Anonymous]

Hi all my partner has been in Cyprus for the last 7 days and her Internet has worked fine.. she has woken up today and nothing works at all.. no Facebook no Internet and also WhatsApp does not connect.. she has spoken to customer services who have said there is nothing wrong with her account. We are stuck?? Can anyone help please?

[MI5]

Is this on wifi or mobile data?
Either way the data connection has failed so it may be you need to speak to the wifi provider or try and find out if the local network has a problem?

[Anonymous]

It's on mobile data.. other people on 02 have no issues?

[MI5]

It's not o2 in cyprus though. Ask her to try manually selecting a different network.

[MI5]

Does she use the O2 Travel bolt on?

[Anonymous]

Yeah she asked for it to be added to her account a week before she left

[jonsie]

Possibly try a manual network selection if o2 say there is nothing wrong with the account. Choosing a different network might be the answer.?

[MI5]

OK so it shouldn't have hit any payment caps, but worth checking in her My O2 http://www.o2.co.uk/myo2
I'd try the manual network selection first though.

[Anonymous]

OK thanks will let you know how she gets on.. she can be a little slow aha

[MI5]

Manually selecting a different network usually fixes it, that's why I mentioned it early on in the thread.