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new SIM

Anonymous
Not applicable

I received a new phone and a new SIM (existing monthly account). How long should it take for the SIM to be activated? They did it at 8 this morning but I still cannot make or receive calls?

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Cleoriff
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Keep rebooting your phone @Anonymous

Or if having problems you could try contacting CS http://www.o2.co.uk/contactus

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Cleoriff
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Keep rebooting your phone @Anonymous

Or if having problems you could try contacting CS http://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
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MI5
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Has your old sim turned off yet?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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Though contacting CS is proving difficult at the moment as they are having issues with the system...

Veritas Numquam Perit

Girl in a jacket
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MI5
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Yes they are, 3 days now!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Not applicable

they barred it so should be off

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MI5
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You will need to call cs again and ask them to lift the bar on your account then as it will be blocked at their end.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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thanks (and to all other replies)!

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MI5
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No problem, good luck slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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Best of luck with it. Hope you get the bar lifted asap...

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Girl in a jacket
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