Solved: iphone 8

deb1 · ‎18-08-2019

i bgot an upgrade on the 30 july an iphone 8 since i got it it has been going dead inbetween call cutting off or call failed also does it when i make calls or texts some of my apps crash too

MI5 · ‎18-08-2019

@deb1

Take it back to the store if bought in store or if online, call customer service for a returns number.

O2 will replace if faulty within the first 30 days.

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎18-08-2019

@deb1

Take it back to the store if bought in store or if online, call customer service for a returns number.

O2 will replace if faulty within the first 30 days.

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎18-08-2019

Another option could be to take it direct to an Apple store for trouble shooting. If faulty they will exchange for a new phone straight away.

https://www.apple.com/uk/retail/geniusbar/

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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