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iphone 5c

Anonymous
Not applicable
My Iphone just keeps searching for network
Message 1 of 8
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Cleoriff
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Then you will have to contact customer services. it looks as if there is some sort of bar on your account...

http://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 6 of 8
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MI5
Level 94: Supreme
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Registered:
Check your service status here http://status.o2.co.uk/
Try your sim in another phone or another sim in your phone.
Clean sim card.
Check if it's barred https://www.checkmend.com/uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 2 of 8
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jonsie
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Message 3 of 8
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Anonymous
Not applicable
Are you in the process of a sim swap
Message 4 of 8
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Anonymous
Not applicable
I had my services restricted cos I paid my bill late but paid now and that's when problem started
Message 5 of 8
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Cleoriff
  • 123408 Posts
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Registered:

Then you will have to contact customer services. it looks as if there is some sort of bar on your account...

http://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
Message 6 of 8
3,951 Views

jonsie
Level 94: Supreme
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Registered:

If the system doesn't update at midnight and reconnect you then call customer service between 8-8.30am.

Contact us

Message 7 of 8
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MI5
Level 94: Supreme
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Registered:

@Anonymous wrote:
I had my services restricted cos I paid my bill late but paid now and that's when problem started

Your account would have been blocked due to late payment.

Call CS to resolve and also consider that there may be a reconnection fee depending on how late the bill was.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 8 of 8
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