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iphone 5

Anonymous
Not applicable

hello

 

i have iphone 5s that i have just purchased off work friend who was on 02 network, when she had upgrade she asked for old iphone 5 to be unlocked, but this does not seem to have been carried out.

 

how do i now get phone unlocked as o2 should have done this

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MI5
Level 94: Supreme
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Registered:
Unlocking help here. Ask your friend to request it again
https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Message 2 of 4
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MI5
Level 94: Supreme
  • 128140 Posts
  • 614 Topics
  • 22494 Solutions
Registered:
Unlocking help here. Ask your friend to request it again
https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
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Anonymous
Not applicable
Have you or the friend tried another SIM card in to see if it has been unlocked
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MI5
Level 94: Supreme
  • 128140 Posts
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  • 22494 Solutions
Registered:
If your friend received an email to say it had been unlocked, you may need to insert your new sim card and connect to iTunes - not always but it is sometimes required.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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