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iPhone 7 dropped calls

Anonymous
Not applicable
Hi,

Got an iPhone 7 and had no problems with it until today, where calls keep getting dropped. It's not a service issue, as the call would fail after getting a message about making calls over wifi.

Any ideas how to fix this?


Thanks,

Matt
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MI5
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Try turning off wifi calling and see if it still fails over the normal gsm network?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Not applicable
Tried that. No luck
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Anonymous
Not applicable

@Anonymous Have you seen if the coverage in your area is working

 

https://status.o2.co.uk

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MI5
Level 94: Supreme
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Try a reset.
Hold power and vol down until the Apple logo appears on screen.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Martin-O2
Community Manager
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Hey @Anonymous did you have any success resolving your call dropping issue? 

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