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iPhone 6s doesn't receive calls or SMS when connected to wifi unless change to 2G

Anonymous
Not applicable

when I am at home and connected to wifi I can only receive SMS and calls intermittently. To resolve this I have to change from 3/4G to 2G then I can receive and send SMS and calls without problem. But then when I go out have to reset my phone to use 3/4G to do the same and use the Internet. It's snooping, to have such a modern phone and having to manually change settings. I've ha star phone since October and the problem only became apparent in December, so I don't know what had changed. I've tried various resets, including a complete factory reset, and it will work for a short while, then the problem comes back. O2 guru couldn't really help, any suggestions?

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MI5
Level 94: Supreme
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Check if there is any maintenance work or faults ongoing in your area http://status.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 121931 Posts
  • 608 Topics
  • 18792 Solutions
Registered:
Check if there is any maintenance work or faults ongoing in your area http://status.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Cleoriff
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Curr946
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Probably work being done, or a fault on your local mast. Cant you use wifi at home? I would report this to customer services on 202
Current Phone: Sony Xperia XZ Premium
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Anonymous
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@Curr946 If you had read the OP post properly then you would see that they use their home wifi.

 

@Anonymous you could use tugo over your wifi

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Curr946
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Ah yeah. So could be a software bug on the phone.
Current Phone: Sony Xperia XZ Premium
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jonsie
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If you are contract then TuGo would be your temporary answer. Download the My Network app and report the problem through the app.

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Anonymous
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@Curr946 wrote:
Ah yeah. So could be a software bug on the phone.

Nope it's connected problem to the network mast, nothing to do with software 

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