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iPhone 6

Anonymous
Not applicable
I bought an iPhone 6 in November 2014, I have also o2 insurance on it. The phone battery is giving me problems, it drains no matter what I do to save energy. Is this problem covered?
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Cleoriff
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Hi @Anonymous Give O2 insrance a call to check http://www.o2.co.uk/help/digital-services/o2-insurance

*The Game Is On*

Girl in a jacket

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Cleoriff
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Hi @Anonymous Give O2 insrance a call to check http://www.o2.co.uk/help/digital-services/o2-insurance

*The Game Is On*

Girl in a jacket

View solution in original post

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MI5
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Apple should be your first port of call for a diagnostic check.
Book an appointment with your nearest stores genius bar.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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MI5
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Select your country and search here
http://www.apple.com/retail/geniusbar/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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Go straight to Apple. They will likely let you buy a replacement phone for a charge as the phone is out of warranty 

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MI5
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My point of getting apple to run a diagnostic was to confirm the battery capacity first before deciding on next steps.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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@MI5 wrote:
My point of getting apple to run a diagnostic was to confirm the battery capacity first before deciding on next steps.

True but Apple will most likely offer a swap of some kind

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MI5
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It would be cheaper to get a phone shop to fit a new battery than paying apple or paying insurance excess if indeed a new battery is required.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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adamtemp64
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It also depends on what the insurance covers loss or damage / failure .

But if all is working apple battery replacement at apple £69 

https://support.apple.com/en-gb/iphone/repair/battery-power

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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