Solved: Re: iPhone 6 stuck in re boot loop after upgrade

Susanne · ‎23-10-2019

Hi, I've just upgraded my iPhone 6s to IOS 11 and it is now stuck in a reboot loop - black screen and apple logo. its been like it since 10 pm last night - Has anyone managed to overcome this?

MI5 · ‎24-10-2019

They will, but it's doubtful that anything not backed up will be saved.
They will just reinstall the firmware to get the phone running.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎23-10-2019

@Susanne

You need to connect to iTunes in DFU mode and iTunes will sort it out for you..

https://help.ifixit.com/article/108-dfu-restore

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎24-10-2019

Good morning @Susanne, and sorry to hear you're having some issues with your iPhone! Did you get a chance to try the above suggestion yet?

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→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
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Susanne · ‎24-10-2019

Hi @MI5 Thanks for your reply. I cant do this without losing data, any other thoughts?

Susanne · ‎24-10-2019

I did but it would have meant I would have lost my data which I am trying to avoid!

MI5 · ‎24-10-2019

@Susanne

After the process completes you will have the oportunity to restore the phone from your latest backup, so if you have been backing up as you should be, you won't lose anything.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Susanne · ‎24-10-2019

That's the problem, I didn't back up before I did the upgrade

MI5 · ‎24-10-2019

Oh dear.....
I can't see any other way of getting it back though.
Is your cloud backup turned on?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎24-10-2019

Would @Susanne be better off making an appointment at the Apple store or even contacting them?

https://www.apple.com/uk/contact/

Veritas Numquam Perit

Susanne · ‎24-10-2019

Hi @Cleoriff, yes might be the best idea, I was just hoping to be able to find a quick fix

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