My 13 month old (and still not finished paying for it on contract) 5S has been turning itself off at random times since the last iOS update. Sometimes with as much as 27% battery it will reboot.
It did it Wednesday night and when I turned it back on it simply has the Apple logo on the screen.
I have been on the Apple Support site on my laptop with iTunes installed and found that this is called Recovery Mode. I have followed the instructions on setting it up on iTunes to restore.
iTunes downloads something and then says it is expanding some files and whilst this crawls along, the phone drops the iTunes/cable image off the screen. I left it overnight and it simply comes up to say that iTunes can’t find the phone.
Can anyone suggest what to do?
At the moment I am not happy to have to pay £44 a month for nothing. If I take it into the local O2 shop (getting support from O2 on the phone has been pretty rubbish) for help will that be any good?