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iPhone 11- Delayed Delivery

Jxckdohert
Level 1: Joiner
  • 5 Posts
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Registered:
Hi, I’ve recently upgraded to an iPhone 11 & it was due to be delivered the next day & it is now Thursday & I have yet to receive any updates or confirmation on when I can expect my delivery from DPD. Any help would be appreciated.
Message 1 of 9
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8 REPLIES 8

O2Lorna
O2 Support
O2 Support
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Registered:
Message 2 of 9
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jonsie
Level 94: Supreme
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Registered:

It's very probably out of stock @Jxckdohert 

You need to wait now for the dispatch email with tracking details

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Message 3 of 9
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Jxckdohert
Level 1: Joiner
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I have received an email stating that my order is on its way
Message 4 of 9
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Jxckdohert
Level 1: Joiner
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Registered:
I have received an email stating my order is on its way
Message 5 of 9
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jonsie
Level 94: Supreme
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Registered:

Unless it has a tracking number that won't be a dispatch email.

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Message 6 of 9
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Jxckdohert
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I have a tracking number yes
Message 7 of 9
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Jxckdohert
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Registered:
I think the problem stems from DPD emailing me to say that there is a delay & when I come into contact they insist I must contact O2 to raise an investigation but I can’t get through to anyone.
Message 8 of 9
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jonsie
Level 94: Supreme
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Registered:

It is O2;s responsibility until the phone gets to you so keep trying to get through to them

Guide: Coronavirus Community Help and Support 

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Message 9 of 9
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