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iMessage

Claz17
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I have recently ported my number to O2 on a pay monthly sim only and I am unable to activate iMessage. I have tried everything, factory reset, network reset, sim swap plus all the other recommended setting checks. O2 customer service are worse that useless can’t anyone help? 

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MI5
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@Claz17 

Have you reset network settings since the SIM swap?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 16
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Claz17
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Yea and a factory reset since sim swap still won’t activate ..

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MI5
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Settings> Phone > My number is correct too?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Claz17
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Yeah that’s all good too…

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MI5
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@Claz17 

I can only guess that the text isn't either being sent from your phone or received by Apple to activate iMessage and facetime.

Check this guide Guide: Text Message Tips (not sent or received) and if no luck, get back to O2 to check if SMS messages are correctly provisioned.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Claz17
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O2 are on the case just now as I went to store yesterday but I don’t hold much hope. Is there a way the check message centre number on iOS15

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MI5
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@Claz17 

Unless it's changed?

Tap Keypad, then dial the following number: **5005*7672*12063130004#. Tap the green Call icon.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 16
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pgn
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And some more info from Apple, while O2 Tech work through the issue, @Claz17 

https://support.apple.com/en-in/HT204065

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Claz17
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Yeah must have changed just comes up error.

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