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high phone bill

Anonymous
Not applicable

hi my name is jacky i have my phone bill and have noted that my bill is very high due to a call i made to the tax about my wages, i was shocked but when i put the number into the internet i found out i have been scammed as other people have been scammed the same it is a number that has you holding for 8min 20 sec and cuts out as if its my phone what has cut out when it is not, and then you re dial and it does the same,  people on the internet are furious about this and there calls last the same amount of time 8 mins 20/21 sec,

is there anything that can be done about my bill

thanks

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MI5
Level 94: Supreme
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Hi @Anonymous

Give customer services a call http://www.o2.co.uk/contactus and if it's a known scam they will reimburse you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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Registered:

Hi @Anonymous

Give customer services a call http://www.o2.co.uk/contactus and if it's a known scam they will reimburse you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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gindygoo
Level 25: Hard Hitter
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Just for future reference, it's always wise to check any number you're going to dial before doing it. Unfortunately it does sound like it might be a scam, and I hope you get reimbursed. Although I don't think O2 have to necessarily reimburse you as you dialled the number willingly.

Btw, could u tell us what the number was at all? Might be useful for ppl in the future

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MI5
Level 94: Supreme
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@gindygoo wrote:
Btw, could u tell us what the number was at all? Might be useful for ppl in the future

http://www.taxvol.org.uk/scam-warning-phone-message-threatens-hmrc-lawsuit/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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