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cell plan activating

djones2510
Level 1: Joiner
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on ‎10-04-2024 18:37

on ‎10-04-2024 18:37

Hello

 

I upgraded from a series 8 to an Ultra 2 apple watch.  I selected to 'transfer the cell plan', however this has not worked and is stuck on 'activating'.  It has not been over 24 hours.

 

Please can someone help.

 

 

many thanks

 

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Enlli
Level 65: Ultra-cool
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‎10-04-2024 18:39 - edited ‎10-04-2024 18:40

‎10-04-2024 18:39 - edited ‎10-04-2024 18:40

All we know on Apple Watches

Activate Apple Watch Guide 

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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on ‎10-04-2024 18:43

on ‎10-04-2024 18:43

@djones2510 

Watch plans cannot be transferred currently.

You need to cancel the old one and start a new one.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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