Solved: Re: cancelling a regular apple payment

AnnieHall1957 · ‎31-01-2022

I have been billed £4.99 for adblock I had with Apple but I no longer have any apple devices, the payment comes from O2, how do I cancel it please?

MI5 · ‎31-01-2022

@AnnieHall1957

You need to cancel with Apple as O2 only pass on the charges received from them.

https://support.apple.com/en-gb/HT202039

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

TallTrees · ‎31-01-2022

Hi @AnnieHall1957

If o2 are charging you it is likely necessary for you to contact them. There are 2 ways here

If it suits you contact o2 customer services on social media here

(https://o2uk.co/O2CFB) , Facebook (https://o2uk.co/O2CTW) Twitter (https://o2uk.co/O2CIG) , Instagram

they should be able to help you with this.

OR

Guide: Coronavirus Community Help and Support

Not sure but can you look in myo2 and cancel there like a bolt on ?

info here

Guide: My O2 - Bolt-ons
Best wishes TallTrees

HAPPINESS IS BEE SHAPED

MI5 · ‎31-01-2022

@AnnieHall1957

You need to cancel with Apple as O2 only pass on the charges received from them.

https://support.apple.com/en-gb/HT202039

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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