Apple
Get help with your iPhone or iPad from other community members.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 1634 Views
  • 22 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 331867 Views
  • 4 replies
  • 0 kudos

Resolved! not receiving calls or texts

hi guys wondering if anyone can help the past couple of weeks my calls have not been coming through and sometimes it takes over 24hrs for texts to come through. my phone doesnt ring and it will go to voicemail or i will receive a message saying you m...

Anonymous by Not applicable
  • 37591 Views
  • 11 replies
  • 0 kudos

Resolved! HELP! iPhone 5 Unlatching request rejected?

Hi, I have been trying to unlock my iPhone 5 using the online form. The first time the request was rejected as my new SIM Card had barely been used. I realised this and made a few calls/texts/web... it is now showing in my 02 account as attached to m...

Anonymous by Not applicable
  • 5739 Views
  • 24 replies
  • 0 kudos

O2 insurance do they sent phone to Apple

HiDoes anyone know if O2 insurance send the phone to Apple for repair ,my daughter got a replacement screen from her O2 insurance as she dropped it but she has just gone a cracked the screen again but doesn't now have insurance I'm just wondering if ...

Anonymous by Not applicable
  • 3767 Views
  • 20 replies
  • 0 kudos

Resolved! o2 Insure Premier

I have lost my phone. I know I have o2 Insure Premier service. Will that cover a new phone?

Anonymous by Not applicable
  • 3234 Views
  • 5 replies
  • 0 kudos

Resolved! Group texts

For the last year n half I have been sending group texts, not very big texts but to around 15 - 20 peeps each text, I sent four lots of group texts each identical on the 12th June and was charged 33p plus VAT for two of those but not the other two or...

Anonymous by Not applicable
  • 3938 Views
  • 5 replies
  • 0 kudos

Resolved! Pac code

i need my pac code, but no one is answering the phone. Stayed with O2 because good customer service. Now I'm leaving because it's poor.

Anonymous by Not applicable
  • 3336 Views
  • 2 replies
  • 0 kudos

HELP NEEDED Data not working IPhone 6 3GB

Hi there, For the past few months have had extremely frustrating issues surrounding my data usage on my O2 phone. It's a long story and I'll try and keep it brief. Around Feb/March on old contract/phone ( Iphone 5s 1GB) - found that when I ran out of...

Anonymous by Not applicable
  • 7254 Views
  • 27 replies
  • 0 kudos

Resolved! Using iPhone 4s abroad

Good morning This year we are taking an extended holiday abroad to visit my wife's family and old friends. Last time my wife visited alone, she asked a local retailer to replace temporarily her PAYG o2 sim with a local PAYG. However, she was told thi...

Anonymous by Not applicable
  • 5248 Views
  • 8 replies
  • 0 kudos

Resolved! Cracked iPhone 6 screen

Hi, I stupidly dropped my iPhone 6 by accident and in the process, the screen is now cracked. I do have insurance but is it worth making an appointment with Apple (the phone is two months old so I have the years warrenty) or going through insurance t...

Anonymous by Not applicable
  • 4065 Views
  • 4 replies
  • 0 kudos

Change to iPhone 6 Refresh Unlocking

Looks like O2 just opened up unlocking for the iPhone 6 and 6+ within contact (device plan still outstanding).http://www.o2.co.uk/help/phones-and-devices/unlocking-your-iphone-and-using-it-on-another-network