Why can't I track my phone

Tracy2 · ‎29-09-2017

I have taken my phone to the 02 shop they said I could track my repair online I put my repair number in but it keeps saying no repair was found.

MI5 · ‎29-09-2017

When did you take it in?
It won't be showing until it's booked in by the repair team.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎29-09-2017

Hi @Tracy2 have you tried this https://o2repairs.sbeglobalservice.com/

Veritas Numquam Perit

Martin-O2 · ‎02-10-2017

Hey Tracy have you been able to track your phone since you posted?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎10-11-2017

same issue here - have had 1 text since i took my phone in, saying it had been received.

All i get is 'no repair found'

i'd love to know when i can get it back...

MI5 · ‎10-11-2017

Tracking has not been working for a couple of weeks now.
Call customer services instead http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎10-11-2017

Thanks. I'll be trying the store shortly as CS say they can't see anything

MI5 · ‎10-11-2017

Great innit

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎10-11-2017

It's about time this track repair system was fixed. As the thread shows.. it's been months now!!

Any news @Martin-O2?

Veritas Numquam Perit

Martin-O2 · ‎13-11-2017

@Cleoriff Unfortunately there's no update on this atm. It's been reported and is being worked on but I don't have any further info for now.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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