Use of Australian sim

[harrymeaden]

Okay so here goes. In the UK I purchased an iPhone 6 from cexchange which was locked to O2. I knew that my gift gaff sim would work in it so I bought the phone. The giff gaff sim has an o2 number on it which was transferred from an iPhone 5c when I previously held a o2 contract. Now I’m over in Australia and have started a contract with a company called Optus. Upon entering my sim it says that it’s locked - in essence I need o2 to unlock the phone so I can use this overseas sim. I don’t have any o2 login details, so I can’t get them to do it that way. Any help would be greatly appreciated!

[Glory1 · Accepted solution]

Hi @harrymeaden

Unlocking phone help here:

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

Should you have any problems you can contact Customer Service on any phone free of charge on +44 800 032 1402 

Hope this helps and the best of luck.

[EmilieT]

Good morning @harrymeaden, and welcome to the forum  I hope the information above helps you get your phone unlocked, please do let us know how you're getting on and if you need any further help with this!