Upgrading

[Ellie2000]

I have recently upgraded to the I phone XR from the I phone 8 which I was on contract with, my contract with the I phone 8 ends in November this year but I had the option to upgrade now so I did and o2 said ‘ upgrade now and we’ll pay off the remaining of your existing contract’ which meant to me that they would pay off the rest of the I phone 8 and I would just start to pay for the I phone XR contract, but on my O2 it’s showing that I’m paying for two contracts, will this continue or will I only be starting to pay for the phone I have upgraded to

[O2Lorna]

Does it show 2 different numbers? if you have upgraded then it should only show the new iphone and the 8 should be paid off.

[Cleoriff]

@Ellie2000 

If you chose the UPGRADE option this shouldn't have happened.

You need to speak to CS on any of the numbers in this guide.

Guide: Coronavirus Community Help and Support 

NB, My O2 may be running slowly. Turn your phone on and off and see if it's any different.